Large local Authority Case Study

Personal Effectiveness – Building Resilience for large Local Authority

A couple of years ago, Alison was asked to run a short session on the topic of Resilience for one of the networking groups in the local authority. Following the success of this experimental session, two of the Departments have commissioned half day workshop variations of ‘Building Resilience’ for all their staff. This was part of the support that the Local Authority offered staff as they went through re-structures, often resulting in significant changes for staff.

Alison has also run the workshop several times on in-service training (INSET) days for staff of the local authority’s pre-school nurseries. It is now offered as a regular workshop for all staff across the authority, as part of their programme of ‘open’ courses to help staff brig about and deal with changes at work.


The workshop that Spiral Training developed has at it’s core the Resilience model created by Roffey Park Management Institute in 2014. As an ex-employee of Roffey Park (senior consultant there for 7 years in the 1990s) and continuing Associate there, Alison knew the model and it’s background well. It is based on contemporary research and is practical in nature, making it ideal for all levels of staff, working in any function.


As well as spending time self-assessing against the Resilience model and reviewing current lifestyle choices and habits, the workshop introduces the topics of stress and mindfulness. Whilst the trigger of the need to attend the workshop is usually work-based, Alison encourages attendees to take a holistic approach during the half-day course, reviewing all aspects of life. Participants report that it has helped them deal with turbulence and stress in their home lives, as well as at work. Some have made positive life-changing decisions whilst on the workshop.


Objectives of the workshop are that participants will:

  • Define what we understand by ‘resilience’, ‘stress management’, and ‘mindfulness’
  • Explore a new model of resilience with five capabilities
  • Self-assess against the model
  • Consider some tips for improving resilience, stress management, and mindfulness
  • Explore ways that participants can support themselves and strengthen their resilience in stressful times


Examples of comments from participant evaluations are:

I have increased my skills in developing strategies to deal with pressures and demands, not only in my work but also in my personal life. I found the resilience model extremely useful and have already put some of the practices and techniques into practice. I have also been able to use the learning gained on the course when working with my tenants/service users, enabling them to recognise their own strengths and abilities in times of stress and encouraging them to self reflect and use solution focused thinking.”

“I thought it was an excellent course and very well run.”

“Overall, I liked the way the course flowed through the various subject matters. from the Five Key Capabilities, Self Assessment onto The Arousal Curve – demands v performance, showing “Pressure” to tipping over into “Stress” and how to reign back from going into the Stressful area. The course requires people to be honest with themselves and answer accordingly and if they do, will increase the tools available to them to try and reduce Stress in their lives.”


“The 5 key capabilities model was brilliant and I will be referring back to that myself alot and sharing it with others.”
Local authority personal effectiveness case study

Charity Train the trainer case study

Architecture Practice leadership training case study